UGM uses a cultural intelligence approach to both our culture-general and country-specific work. We draw on the most up-to-date research from a comprehensive range of academic disciplines, not just one subject area. Australian research findings and international studies, together with our own UGM research, provide a richness of reference and an authoritative voice that you can trust.
We start with a culture-general approach to provide you with a solid foundation because common experiences and challenges occur when people interact across cultures. Executives are also frequently required to have the flexibility to operate across several cultures, not just one. Culture-general knowledge and skills promote a deeper understanding of culture-specific information when it is covered.Case Studies
Do you require expert advice to help with challenges that cultural risk presents and which have a negative impact on organisational performance (e.g. meeting deadlines, delivering to specification, hitting productivity targets) and on organisational health (e.g. worrying safety practices, compromised values, ineffective performance management)?
Are you looking for highly-rated training programs by experienced cultural practitioners? We have ready-to-go cultural training programs (or can customise one for your needs) suitable for all levels of cultural experience and seniority within the business. Expert facilitators customise elements of each program, on-the-fly, using relevant and practical business examples.
You may be needing one-on-one executive coaching relating to cultural risk and cultural competence for senior leaders? This is not an uncommon request for members of the C-Suite or staff filling mission-critical roles where 'failure is not an option'.Members of the UGM team have business experience in the field and are also qualified and experienced executive coaches.
Do you have a cultural risk or cultural capability problem but maybe aren't quite sure what's causing it, how badly it's impacting the business or what level of risk it presents? UGM's business focused research capability will provide you with expert analysis and diagnosis of problems and effective, best-fit solutions. We also offer specialist cultural diagnostics.
Are you concerned about an important event where cultural risk is a factor (e.g. a vital first meeting with clients from another culture or perhaps a difficult multi-cultural staff meeting) and which might benefit from expert facilitation? Our substantial business experience ensures that you get engaged facilitation, focused on delivering the best possible outcomes for your business.
Are you looking for a cultural expert to speak at your next conference? UGM people regularly deliver keynotes and conference presentations across Australia and also internationally. Areas of focus include managing cultural risk in specific contexts of interest to the audience and sharing insights and practical tips for business success in particular regions.
When a company with operations in Australia and Asia was acquired by a European interest, they wanted to partner with a consultant firm that could provide them with an interrelated suite of services including: strategic thinking and business planning; leadership development; change management; and cultural intelligence. To secure this ‘one stop shop’ they came to UGM. We worked with the Australian executive team for more than a year but also worked closely with the Asian executive team, bringing the two together to agree on their purpose and promise going forward. The next step focused on helping them work well with their new ‘owners’, based in Europe. Specific programs were developed to tackle the challenges facing, for instance, staff from Europe operating in China and Australians managing up to the European Headquarters, embedding new approaches in an inclusive, high performance culture. The company met and exceeded their financial targets, with both CEO and CFO winning awards. The HR Director during the transition expressed the company’s gratitude to UGM, and commented on the enduring legacy of skills left within the company, as a result of our work
A global engineering company, with HQ in Europe and more than 60,000 employees, turned to UGM when they wanted to mitigate the cultural risks they face. A large engineering project in Australia provided the ideal site for examination by the UGM research team. The project was typical for the sector: complex and multi-year duration, with engineering specialists drawn from many different countries. The UGM team went on site, not only interviewing key personnel but also observing every day problem solving interactions. We distilled our findings into a report, mapping a more inclusive way forward for the company. The first of the recommendations have already been implemented: 3 different cultural insight programs for European, Australian and Asian engineers. The Project Director commented to UGM, "Your assistance has been very relevant, as effective project management is heavily reliant on effective people management. The diversity of the team is commonplace in our industry. Therefore, the higher my skills, the more effective I can be."