The UGM approach to cultural competence
UGM uses a cultural intelligence approach to both our culture-general and country-specific work. We draw on the most up-to-date research from a comprehensive range of academic disciplines, not just one subject area. Findings from sociolinguistics, sociology, social psychology, communication studies, anthropology and management theory, among others, are all reflected in the content of the courses we tailor to meet your needs. Australian research findings and international studies, together with our own UGM research, provide a richness of reference and an authoritative voice that you can trust. This extensive background assures the high quality and credibility of what we design.
We start with a culture-general approach to provide you with a solid foundation, before you learn about any particular countries of special interest to you. There are a number of reasons why we start this way. There are common experiences and challenges that occur when people interact across cultures. These similarities are found irrespective of the specific work people do, or the country where the interaction happens. For example, frustration and misunderstanding must be dealt with, false assumptions examined and workable solutions found. For these reasons, all professionals need a solid framework of understanding, if they are to be culturally effective. In addition, today executives are frequently required to have the flexibility to operate across several cultures, not just one. They need the culture-general knowledge and skills that will support them in these personally-challenging roles.
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* UGM adopts an evidence-based, cultural intelligence approach to the related issues of cultural diversity, cultural awareness and international business. This develops an Asia capable workforce as well as one which is culturally competent in global settings. We focus on the cultural competence needed to implement strategic plans. This involves developing specific intercultural (or cross cultural) skills to behave effectively and appropriately in relation to cultural differences. It may also include consideration of unconscious bias and building inclusive cultures.